Zebra Onecare ON-Site Service from Start - Industrial Printers

Zebra OneCare for Industrial Label Printers

Maximise the availability and productivity of your Industrial Printers

With Zebra OneCare you choose the service level you need for your valuable Industrial Printer with our Premier service being fully customisable, allowing you to create a package that meets the unique needs of your business.

If it's broken, we'll fix it. We make it fast and easy - anytime of day or night.

And our experts speak your language - with 16 languages, we're ready to support associates in just about every corner of the world.

Levels of Service

Technical & Software Support (TSS)

For customers who only require access to software updates and higher levels of support:

• Dedicated phone line for support;
• 8x5 base availability with 4 hour response time;
• Priority call handling with defined escalation process.

Essential (On-site Optional)

Our foundational service offering, with comprehensive coverage that includes:

• Printer cleaning and adjustment;
• Technical support during your local business hours;
•3-day turnaround time on repairs;
•User assessment and learning resources help you educate your users on how to use our devices;
• On-Site Service: We can dispatch a technician to your facility to troubleshoot and resolve issues for the most critical situations.

Select (On-site Optional)

Higher level of care, delivering more capabilities:

• Replacement Service: If a device needs repair, we ship out a replacement as soon as you notify us - before we receive your broken unit. We'll even commission your printer settings and label formats so your printer is ready to use on arrival;
• 24/7: No matter what time of the day or night you have a problem, our experts are ready to help. Select service provides a technical support help desk with 24x7 availability;
•Asset Visibility: Want visibility to better manage assets within your environment? Our cloud-based visibility service option, powered by our Asset Visibility Platform, provides the location, condition and usage patterns of your LinkOS network enabled printers to enhance worker productivity.

Premier

The highest level of service provides:

• Deeper operational insight to streamline your operations;
• The option to choose the features you need;
• customisation of printer settings and software;
• Integration of 3rd party software and peripherals;
• Perform advanced diagnostics to meet your business needs.

Key Features